Frequently Asked Questions
What is ServiceLive Direct?
ServiceLive Direct, a DBA of Sears, Roebuck and Company, connects customers with one or more independent contractors for home installation, improvement, and repairs.
What home services do you provide?
We have a national network of over 34,000 service professionals that specialize in home improvement and repair services, as well as, product installation, assembly and setup.
Where are you located?
Our corporate headquarters is located in Hoffman Estates, Illinois. However, our licensing and service provider network encompass the entire U.S.
Where can I purchase Smart Home products?
Products may be purchased through a wide array of retailers including the Sears Connected Solutions Store.
What is the screening process for the ServiceLive Direct Provider network?
To become approved for the ServiceLive community a service provider must pass a 3rd party background check encompassing:
- Social Security number tracing
- A complete 7-year criminal search that includes county, state and national criminal databases
- Sex offender registry search
All ServiceLive Direct service providers must:
- Maintain high customer satisfaction ratings
- Meet and maintain necessary insurance and licensing
What if I am not satisfied with the work that was done?
The independent contractor who performs your services is responsible for the quality of your project and it is important that each customer is comfortable with the reliability and performance of our independent contractor network. If you are unsatisfied with your completed service, please engage ServiceLive Direct customer support at 1-888-731-7560 for assistance.
How do I cancel or modify an existing order?
To cancel or modify an order, please contact customer support at 1-888-731-7560 or send an email to ServiceLiveDirect@servicelive.com with the order reference included in the subject line along with the details of your request.
What products are compatible with my Smart Home system?
Please direct all technical assistance questions to your product manufacturer.